Oracle Applications Support Outsourcing

Many organizations today implement packaged solutions or custom applications without considering how they will maintain and enhance the application after launch - the end result is the skyrocketing of the Total Cost of Ownership (TCO). Changes in end user requirements & technology updates leading to maintenance of existing Oracle Applications implementations create immense pressure on corporate IT departments as the skill sets and resources required typically exceed in-house capabilities and capacities.

Cerebra provides Applications Maintenance Outsourcing (AMO) solutions that reduce the time you spend maintaining systems and allow you to focus on strategic aspects of running your business. We consider the process for post-launch support and maintenance of an application as important as the implementation process. You can achieve 60% reduction in your software and infrastructure maintenance costs by utilizing our offshore Applications Maintenance Outsourcing for maintenance of your database, Applications and system environments.

We help customers meet these challenges and derive continued value and benefits from their investments through a spectrum of post implementation and upgrade services. Cerebra’s Offshore Development Center executes several Applications Maintenance Outsourcing projects.

Our Service Offerings

Key feature of our support services is the use of an Onsite-Offsite-Offshore delivery model, which provides for high quality, low cost support. The model comprises of understanding and documenting of the client's processes and systems onsite and establishing of teams, processes and infrastructure at offsite and offshore centers. Our services include:

• Fix on Fault .
• Enhancements.
• Product sustenance and support: Code maintenance, bug fixes, Patch releases.
• 24*7 support.
• Maintenance - Database maintenance, NT/UNIX system administration, Enterprise Applications administration.
• Functional mentoring: Help Desk.
• Post implementation assessment.

With the teams in place, and the procedures & processes well defined, the Offshore Development Center (ODC) in its steady state makes deliveries at regular intervals as per the project schedules and pre defined Service Level Agreements (SLAs). Regular customer feedback is sought throughout to identify areas of improvement. This enables the continuous improvements and increased efficiencies.

To learn more, please contact us.